Please allow 2-4 business days processing time for First Class orders to ship. If you select Priority shipping at checkout, your order will ship within 1-2 business days. These 1-2 business days are in addition to the time it takes for your package to arrive. If your order includes a preorder item, it will not ship until that item arrives (even if you choose priority shipping).
Priority shipping guarantees that USPS will deliver your package within 2-3 days. Please understand that they are still experiencing delays due to COVID and are doing the best they can. We are not responsible for any delays with USPS and will not refund shipping costs for their delay.
Once your package is in the hands of USPS, we have access to the same information as the customer. If your tracking has not updated in 7 business days, we would recommend completing a Missing Mail Search Request by going to https://www.usps.com/help/missing-mail.htm. This will prompt USPS to search for your package and in most cases it is found within a few days.
Orders that include preorder items will not ship until all the items have arrived. The expected ship date for each preorder item can be found in either the product description or in the title of each size. That date means that we do not have the item on hand and will not until on or before the expected ship date.
Cancellations on pending orders cannot be made after 24 hours have passed. Once you receive your order you may process a return or exchange but orders cannot be cancelled after the 24 hour window.
We offer a rewards program where customers receive one point for every dollar spent. To sign in and view your rewards, click the shopping bag icon on the bottom right of every page. Please make sure you log in using your email address for every order to receive these points. We will not adjust points on rewards accounts for previous orders. For help signing up or questions about rewards, please email us at firstname.lastname@example.org.
DAMAGED/DEFECTIVE OR INCORRECT ITEMS
Please inspect your items before wearing or washing. If your item is damaged or defective, please send an email to email@example.com within 7 days of delivery. Please include pictures of the damaged item as well as your order number (found on your packing slip). If you receive an incorrect item, please email us with pictures and your order number within 7 days of delivery so we can correct the issue as soon as possible. If there is an error on our part, the customer will not be responsible for paying shipping to return the items.
RETURNS + EXCHANGES POLICY
Our policy lasts 30 days. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please inspect your item as soon as you receive it. We cannot exchange or return an item once it has been washed.
To complete your return or exchange please notify us via email at firstname.lastname@example.org before you mail us back your product. If you have already emailed us before you read this then you do not need to email us again.
Please include the following information in your return package: first and last name on the order, email, and order number.
REFUNDS (if applicable)
We charge a 10% restocking fee & initial shipping charges are non refundable. Once your return is received and inspected, we will send you an email within 7-10 business days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (if applicable)
We do accept exchanges. To exchange your item you will need to email us and let us know that you are wanting to exchange your item before mailing it back. (unless you have already emailed us) Once we receive your item in the mail we will email you within 7-10 business days with a checkout code worth the dollar amount of your exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you want an exchange you are responsible for shipping costs both ways.
Only regular priced items may be refunded & exchanged. Unfortunately sale items cannot be refunded or exchanged. These items would be found on the "Last Chance" page or are labeled "Limited Edition".
LIMITED EDITION AND MYSTERY ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
LEGGINGS/YOGA PANTS ONLY QUALIFY FOR EXCHANGES, NOT RETURNS.
BOUTIQUE ITEMS CAN ONLY BE EXCHANGED, THEY ARE NOT ELIGIBLE FOR RETURNS.
SEASONAL ITEMS ARE NOT ELIGIBLE FOR RETURNS. EXCHANGES MAY BE MADE AS LONG AS IT IS NOT AFTER 30 DAYS BEFORE THE HOLIDAY.
ALL HEADWEAR IS FINAL SALE AND IS NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
DONATION TEES ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
Email us at email@example.com and send your item(s) to:
Sweetees Apparel 3703 Thousand Oaks Drive Orange Park, Florida 32065
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
International Shipping - SWEETEES Apparel is not responsible for any additional customs fees and or taxes.
FREE DOMESTIC SHIPPING
To qualify for free domestic shipping, the total before shipping must exceed $75. Once the subtotal meets the minimum, free first class shipping will appear as an option.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to Our Policy
Questions and Feedback