Refund policy
RETURNS + EXCHANGE POLICY
To request a return or exchange, please use the following link: https://www.sweetees.us/a/service?
If you received an incorrect item or your item is damaged, please send us an email at care@sweetees.us.
RETURNS + EXCHANGES POLICY
Our policy lasts 15 days. If 15 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange. The customer is responsible for shipping costs associated with returning or exchanging their item unless there is an error on our part.
Our policy lasts 15 days. If 15 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange. The customer is responsible for shipping costs associated with returning or exchanging their item unless there is an error on our part.
To request a return or exchange, please use the following link: https://www.sweetees.us/a/service?
To be eligible for a return, your item must be unused and in the same condition that you received it. Please inspect your item as soon as you receive it. We cannot exchange or return an item once it has been washed.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please inspect your item as soon as you receive it. We cannot exchange or return an item once it has been washed.
Please include the following information in your return package: first and last name on the order, email, and order number.
REFUNDS (if applicable)
Initial shipping charges are non refundable. Once your return is received and inspected, we will process your return within 7-10 business days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (if applicable)
We do not accept exchanges. To exchange your item return it and the purchase the correct item. You will need to use the link provided (https://www.sweetees.us/a/service?) to request a return. Once we receive your item in the mail we will approve or deny your return within 7-10 business days.
Please read the following information prior to initiating an exchange:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you want an exchange you are responsible for shipping costs both ways.
- Only regular priced items may be refunded & exchanged. Unfortunately sale items cannot be refunded or exchanged. These items would be found on the "Last Chance" page or are labeled "Limited Edition" or "Sale"
- Limited Edition and Mystery Items are FINAL SALE and are not eligible for returns or exchanges.
- Seasonal/Holiday Items are not eligible for returns. Exchanges on these items may be made as long as it is not after 30 days before the holiday.
- Headwear and Masks are FINAL SALE and are NOT eligible for returns or exchanges.
- Donation tees are FINAL SALE and are NOT eligible for returns or exchanges.
- Denim jeans qualify for returns and exchanges ONLY if the original tags are still attached. We will not accept jeans without the original tags.
- Intimate items are FINAL SALE and are NOT eligible for returns or exchanges. This includes bramis and bodysuits.
Use the link provided above and send your item(s) to:
Sweetees Apparel
270 Talleyrand Ave
Jacksonville, Florida
32202
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.