Policies

At Sweetees, we're all about making your shopping experience as sweet and seamless as possible! We want you to love your purchases, so please take a moment to review our policies before placing your order.

SHIPPING & PROCESSING
We work hard to get your Sweetees goodies on their way to you as quickly as possible!
Please allow 5–7 business days for your order to be processed and shipped. Business days do not include weekends or holidays. Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey. Shipping carrier transit times are separate from our processing time and may vary depending on your location and the shipping method selected.

FREE DOMESTIC SHIPPING
We offer FREE standard domestic shipping on orders of $100 or more!
Your order subtotal must reach $100 after discounts and before shipping fees to qualify.
Free shipping will automatically appear as an option at checkout for qualifying orders.

PREORDER ITEMS
If your order includes a preorder item, your entire order will ship once all items are available.
Estimated preorder shipping dates will be listed in the product description. These dates are estimates and may occasionally change due to circumstances outside our control.
If you'd like your in-stock items sooner, we recommend placing a separate order.

RETURNS & EXCHANGES
We want you to love your Sweetees purchases!
Regular-priced merchandise is eligible for returns or exchanges within 15 days of the original purchase date. To qualify, items must be unworn, unwashed, unused, and in their original condition, with any original tags attached. Customers are responsible for return and exchange shipping costs unless an error was made on our part. Original shipping charges are nonrefundable. To request a return or exchange, please email: care@sweetees.us with your order number and the item you would like to return or exchange. Once your return is received and inspected, please allow 7–10 business days for processing. Approved refunds will be issued to the original payment method, and your financial institution may require additional time to post the credit. Exchanges are subject to product availability.

SALE ITEMS ARE FINAL SALE
All sale, clearance, and discounted merchandise is FINAL SALE and cannot be returned or exchanged. This includes items purchased during promotional sales, warehouse clearance events, and other discount offers. Additionally, the following items are final sale unless otherwise required by law:

    •    Limited Edition and Mystery items
    •    Seasonal and holiday merchandise
    •    Headwear and masks
    •    Donation tees
    •    Intimate apparel, including bramis and bodysuits

Please review sizing and product details carefully before placing your order. If you need help selecting a size, we'd love to assist! Email us at: care@sweetees.us.
Items that arrive damaged, defective, or incorrect will be handled according to our policy below. This final-sale policy does not limit rights provided by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Oops! While we do our best to ensure every order arrives perfectly, mistakes can occasionally happen. If you receive an item that is damaged, defective, or different from what you ordered, please email: care@sweetees.uswithin 7 days of delivery.
Please include:

    •    Your order number
    •    A brief description of the issue
    •    Clear photos of the item and any damage or incorrect merchandise
Our team will review your concern and work with you toward an appropriate resolution.
If we made a mistake with your order, you will not be responsible for any required return shipping costs.

ORDER CHANGES & CANCELLATIONS
We begin preparing orders as quickly as possible, so order changes and cancellations cannot be guaranteed once an order has been placed. If you need to request a change to your size, color, shipping address, or other order details, please email: care@sweetees.us as soon as possible. We'll do our best to accommodate your request if your order has not entered the fulfillment process. Once an order has shipped, we are unable to make changes or cancel it. Please double check your order details and shipping address before completing checkout.

SHIPPING DELAYS & MISSING PACKAGES
Once your package has shipped, you will receive tracking information via email.
While we do our best to ensure a smooth delivery experience, shipping carriers may occasionally experience delays outside our control. If your tracking information has not updated for several business days, we recommend contacting USPS or the applicable shipping carrier for assistance.

For USPS shipments, you can submit a Missing Mail Search Request here:
https://www.usps.com/help/missing-mail.htm

If your package is marked as delivered but you cannot locate it, we recommend checking your mailbox, porch, surrounding property, neighbors, and any applicable mailroom or parcel lockers before contacting the carrier.

Please reach out to: care@sweetees.us if you need assistance with your order. We'll do our best to help you navigate the situation.

INCORRECT SHIPPING ADDRESSES & RESHIPMENT
Please make sure your shipping address is correct before placing your order.
If a package is returned to us due to an incorrect or incomplete address provided at checkout, we are happy to arrange reshipment once the package is received back at our facility. A $7 reshipment fee will apply to cover the cost of sending your order again.
If your order requires reshipment, please contact: care@sweetees.us for assistance.

INTERNATIONAL SHIPPING
International customers are responsible for any applicable customs duties, import taxes, or additional fees assessed by their country. These charges are not included in your Sweetees purchase unless specifically stated at checkout. International delivery times may vary depending on the destination and customs processing.

CONTACT US
Have a question? We're always happy to help!
Sweetees Apparel
240 Talleyrand Ave
Jacksonville, FL 32202
Customer Care: care@sweetees.us
Thank you for shopping small, supporting Sweetees, and being part of our community. We're so grateful you're here!